Thrive is a leading behavior change technology company founded by Arianna Huffington in 2016 with the mission to end the stress and burnout epidemic. Backed by Kleiner Perkins and IVP.
About the role
The Senior CSM owns the customer relationship after the sale: delivery, adoption, ongoing engagement, renewals, and growth. This is a high-touch model. You will own a portfolio of roughly five to seven enterprise accounts so you can get deeply ingrained in each one, manage executive-level relationships, and act as a genuine strategic partner. AI is central to where we are taking this team.
What they're looking for
- A defined portfolio of enterprise customers across the lifecycle, including the renewal and expansion number
- Executive relationships, using AI to prepare: synthesizing stakeholder context, priorities, the recommended narrative, and likely questions so you walk into every high-stakes meeting calibrated
- Client-ready storytelling: translating Thrive research, product updates, and data into industry-specific narratives, with AI sharpening the translation
- Executive-ready QBRs, renewal decks, and expansion proposals grounded in usage data and business impact, not just activity reporting
- Early detection of churn risk and expansion opportunity, bringing recommended actions rather than flags
- Renewal and expansion forecasting with Sales, and cross-functional delivery with Product, Marketing, and Leadership
More about this role
The Senior CSM owns the customer relationship after the sale: delivery, adoption, ongoing engagement, renewals, and growth. This is a high-touch model. You will own a portfolio of roughly five to seven enterprise accounts so you can get deeply ingrained in each one, manage executive-level relationships, and act as a genuine strategic partner. AI is central to where we are taking this team. We are reengineering how Customer Success works so AI raises the quality of every touchpoint, from executive prep to renewal strategy, and this role helps lead that. We are looking for someone who wants to help build that way of working, not inherit a finished one!
How You'll Contribute
- A defined portfolio of enterprise customers across the lifecycle, including the renewal and expansion number.
- Executive relationships, using AI to prepare: synthesizing stakeholder context, priorities, the recommended narrative, and likely questions so you walk into every high-stakes meeting calibrated.
- Client-ready storytelling: translating Thrive research, product updates, and data into industry-specific narratives, with AI sharpening the translation.
- Executive-ready QBRs, renewal decks, and expansion...
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