At Tive , we imagine a fully-transparent world in which everything and everyone is connected. We innovate beyond what the world thought possible—so what people hold near and dear arrives on time and in full. Backed by Techstars.
About the role
Reporting to the Strategic Solutions Manager, this role will help analyze customer operations, develop solution recommendations, coordinate complex initiatives, and identify opportunities to expand Tive across customer business units, regions, facilities, and use cases.
What they're looking for
- Analyze customer shipment activity, operational workflows, use cases, adoption trends, and program performance
- Review customer data to identify opportunities to improve adoption, demonstrate value, and expand the use of Tive
- Help translate customer business challenges into clearly documented operational and technical requirements
- Prepare analysis for customer discovery sessions, solution workshops, executive meetings, account reviews, and business reviews
- Create summaries that connect Tive usage and performance data to measurable customer outcomes
- Generate customer reports, slides, and any custom materials needed for top customers
More about this role
Tive is seeking a Customer Solutions Analyst to support the execution and growth of our most important customer programs.
Reporting to the Strategic Solutions Manager, this role will help analyze customer operations, develop solution recommendations, coordinate complex initiatives, and identify opportunities to expand Tive across customer business units, regions, facilities, and use cases.
The Strategic Solutions Analyst will work closely with Account Executives, Account Managers, Customer Success, Product, Operations, and regional Sales teams. The Analyst will provide the research, analysis, documentation, reporting, and program coordination required to move strategic customer initiatives from opportunity identification through deployment and expansion.
This role will also support Tive’s Global Accounts Program by maintaining global account plans, mapping customer organizations, tracking international opportunities, and helping regional teams coordinate expansion efforts.
- Analyze customer shipment activity, operational workflows, use cases, adoption trends, and program performance.
- Review customer data to identify opportunities to improve adoption, demonstrate value, and...
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