At Tive , we imagine a fully-transparent world in which everything and everyone is connected. We innovate beyond what the world thought possible—so what people hold near and dear arrives on time and in full. Backed by Techstars.
About the role
As a Technical Support Representative at Tive you will drive world-class customer satisfaction by troubleshooting and resolving technical issues, communicating directly with our customers, and helping them take full advantage of the features and products available to them.
What they're looking for
- A degree in Computer Science or equivalent hands-on experience (1+ year) in a technical role
- Experience working with REST APIs (reading, testing, troubleshooting)
- Solid understanding of databases (relational and non-relational), such as SQL Server and MongoDB
- Strong written and verbal communication skills in English
- Excellent interpersonal skills and the ability to build trust with customers and internal teams
- A problem-solving mindset and curiosity to investigate issues end to end
More about this role
As a Technical Support Representative at Tive you will drive world-class customer satisfaction by troubleshooting and resolving technical issues, communicating directly with our customers, and helping them take full advantage of the features and products available to them.
- A degree in Computer Science or equivalent hands-on experience (1+ year) in a technical role
- Experience working with REST APIs (reading, testing, troubleshooting)
- Solid understanding of databases (relational and non-relational), such as SQL Server and MongoDB
- Strong written and verbal communication skills in English
- Excellent interpersonal skills and the ability to build trust with customers and internal teams
- A problem-solving mindset and curiosity to investigate issues end to end
- Investigate and own complex customer issues across software and hardware
- Reproduce issues to determine whether behavior is expected, misconfiguration, or a bug
- Use internal tools, databases, APIs, and device data to identify root causes
- Document findings through clear investigation reports
- Collaborate closely with Engineering, Product, and Customer Support
- Escalate issues with proper context, data, and...
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