Toast is a restaurant point of sale and management system that helps restaurants improve operations, increase sales and create a better guest experience. Backed by Bessemer and GV.
About the role
As Community Manager, Consumer , reporting into the Consumer Growth team, you will build, grow, moderate, and maintain Toast's organic social and community presence for our consumer brand—distinct from, and running in parallel with, Toast's established B2B (restaurant-facing) brand. This is a hands-on, high-ownership role for someone who lives on the platforms where guests actually spend their time and knows how to show up as a real voice, not a corporate account.
What they're looking for
- 3+ years of experience in community management, organic social, or social content roles—ideally for a consumer-facing (B2C) brand or app
- You write in a voice that feels human (not corporate) and earns engagement, and you move naturally across Instagram, TikTok, and emerging platforms
- Hands-on experience building and growing an organic social presence from the ground up—not just managing a calendar
- Strong instincts for internet and hospitality culture, you can explain why something resonates, not just that it's trending
- Experience moderating online communities and managing engagement at scale, with sound judgment on tone, escalation, and community safety
- A self-starter comfortable operating in ambiguity and helping shape a function that is still evolving
More about this role
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
The Consumer Growth team helps restaurants grow through consumer (guest) acquisition, discovery, engagement, and retention across the Toast ecosystem. The future of restaurants is increasingly connected to consumer experiences; restaurants win when Toast connects them more directly with their guests. Our flagship consumer product, Toast Local , connects guests with great local restaurants—and building a real community around it is how that product earns love, loyalty, and word of mouth.
As Community Manager, Consumer , reporting into the Consumer Growth team, you will build, grow, moderate, and maintain Toast's organic social and community presence for our consumer brand—distinct from, and running in parallel with, Toast's established B2B (restaurant-facing) brand. This is a hands-on, high-ownership role for someone who lives on the platforms where guests actually spend their time and knows how to show up as a real voice, not a corporate account.
Toast already has a powerful B2B brand that speaks...
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