Toast is a restaurant point of sale and management system that helps restaurants improve operations, increase sales and create a better guest experience. Backed by Bessemer and GV.
About the role
The Emerging Markets Team is a new venture from Toast, building out our sales and servicing capacity to customers whose primary language is Mandarin. The Menu Onboarding Consultant works closely with the POS Onboarding Consultants and is dedicated to building, reviewing, and configuring customer menus to ensure our customers are ready for go live and ongoing success.
What they're looking for
- Create best practices for managing daily restaurant operations by enabling restaurant owners and staff to utilize Toast - this includes management of labor and food costs, table turn time and guest relationships
- Responsible for consulting with clients to determine configuration needs prior to go-live and communicate any unique needs to the project resources
- Manage several onboarding engagements simultaneously, including large books of onboarding business (80+ restaurants) in your region
- Bilingual/Fluent in Mandarin & English required
- 3 + years of experience in a role responsible for customer satisfaction and business operations, including management of long-term customer relationships (4-6 weeks or more)
- Success operating independently and navigating competing priorities in a constantly changing environment
More about this role
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
A day in the life
The Emerging Markets Team is a new venture from Toast, building out our sales and servicing capacity to customers whose primary language is Mandarin. The Menu Onboarding Consultant works closely with the POS Onboarding Consultants and is dedicated to building, reviewing, and configuring customer menus to ensure our customers are ready for go live and ongoing success. As an Menu Onboarding Consultant, Toast’s way of saying an “Implementation Specialist”, you serve as the customer’s menu relationship manager & point of contact from the time that the account purchases Toast, through the onboarding phase of the customer journey. You are expected to work autonomously under an Onboarding Manager to achieve monthly activation goals, prioritize work based on customer need and Toast requirements and deliver high quality customer interactions. To thrive as a Menu Onboarding Consultant at Toast, you are flexible, motivated by aggressive growth goals, and excel in ambiguous...
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