We help cut pharmacy costs and eliminate waste through intelligent navigation technology and expert guidance—so employees get the care they need effortlessly at affordable prices. Backed by Norwest.
About the role
You’re a hands-on operations generalist collaborating with the founding team. At Tokaido, operations is a horizontal function — a common backbone underneath specialized verticals like product, revenue, people, etc. In this role, you'll tackle whatever the business needs most, claim ownership across multiple domains, and design scalable processes and products from 0 to 1. You won't touch all of it on day one, but this is the world you'll be living in.
What they're looking for
- Business Operations: Work alongside the leadership team to handle and mature ongoing corporate and organizational activities (banking, reports filing, vendor management, etc.)
- Compliance: Own and drive our security and compliance initiatives, working cross-functionally to keep processes and controls audit-ready
- People: Build and manage people initiatives including but not limited to: benefits administration, streamlined onboarding, and compliance/training programs
- Customer Success: Take our customer deployments from 0 to 1, build playbooks, and manage a smooth onboarding and go-live process. Tight ship, organized and prompt
- Adaptable - be ready to jump into any project as the team needs, and deliver quickly based on prioritization
- Creative – think outside the box when designing scalable solutions in today’s age of AI, and be conscious of how best to build durable processes
More about this role
About Tokaido Health
Tokaido Health is an AI-native medication navigation platform that helps self-insured employers dramatically reduce the cost of specialty medications and infusions – without disrupting plan design or changing PBMs. We combine infusion site-of-care navigation, biosimilar substitution, and formulary optimization into a single platform, backed by behavioral economics-driven incentives that actually move members to act.
We closed our seed round in April 2026 with backing from Norwest, Primary Ventures, and Next Ventures, and are targeting a January 1, 2027 commercial launch.
The Opportunity
You’re a hands-on operations generalist collaborating with the founding team. At Tokaido, operations is a horizontal function — a common backbone underneath specialized verticals like product, revenue, people, etc. In this role, you'll tackle whatever the business needs most, claim ownership across multiple domains, and design scalable processes and products from 0 to 1.
What You’ll Do
You won't touch all of it on day one, but this is the world you'll be living in.
- Business Operations: Work alongside the leadership team to handle and mature ongoing corporate and...
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