Topkey helps vacation & short-term rental managers automate finances and bookkeeping. PMS integrations, corporate cards, expense management, banking, owner/vendor payments, and more. Backed by Y Combinator, a16z and Felicis.
About the role
We're looking for a customer support specialist with strong English communication skills to join the team. You'll be the first point of contact for property managers who have questions, run into issues, or need help getting the most out of the platform — and you'll work closely with our CS and product teams to make sure those experiences are consistently excellent.
What they're looking for
- 2+ years in a customer support or customer success role, ideally at a SaaS or fintech company
- Excellent written and spoken English — this role requires clear, professional communication with U.S.-based customers (C1 level minimum)
- Organized, responsive, and proactive — you manage your own queue and follow up without being asked
- Comfortable breaking down technical issues and explaining them clearly to both customers and internal teams
- Experience with helpdesk or support tools (Plain, Intercom, Zendesk, Linear, or similar)
- Familiarity with financial technology, accounting workflows, or property management software is a strong plus
More about this role
Topkey is the leading financial automation platform built specifically for vacation rental managers. Integrating directly into your PMS and accounting software, Topkey provides a single, unified system that automates expenses, bookkeeping, receipts, banking*, corporate cards, AP/bill pay, and more.
Topkey partners with numerous vacation rental property managers to increase profitability by eliminating cash leakage and automating time-consuming financial workflows. As the only expense platform in the property management industry with direct integrations to Visa, American Express, and Mastercard, Topkey delivers unmatched accuracy, flexibility, and confidence over your expenses. See what our customers say about using Topkey at topkey.io/customers .
We’re backed by top-tier investors like Felicis Ventures, Andreessen Horowitz (a16z), and Y Combinator. Topkey is recognized as one of the top emerging vertical startups, and our trajectory is steep. We’re looking for driven individuals to join our team and help shape the future of financial infrastructure in the $110 billion hospitality market.
We’ve been featured in numerous media outlets, including Axios , Wall Street Journal , Fortune...
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