Toptal enables businesses to hire the world’s top talent. Since 2010, 35,000+ clients have trusted Toptal for talent, teams, and end-to-end solutions. Backed by a16z.
About the role
We are a managed service provider (MSP) at the forefront of AI-driven IT service transformation. As our Vice President of AI Services, you will be the executive owner of how we design, deliver, and scale AI-powered ITSM solutions for our clients. This is a client-facing leadership role that sits at the intersection of artificial intelligence, ITIL best practices, and ServiceNow — and is central to our growth strategy.
What they're looking for
- Bachelor’s degree is required
- 10+ years of IT services experience, with at least 5 years in a senior leadership role within a managed service provider, systems integrator, or IT consulting firm
- Proven track record of building or scaling an ITSM or AI-focused practice within an MSP or professional services organization
- Hands-on expertise with ServiceNow — ITSM Pro, ITOM, Virtual Agent, or Now Assist — at an architect or delivery leadership level
- Deep, applied knowledge of ITIL v4 frameworks, ITIL Managing Professional or Strategic Leader certification strongly preferred
- Demonstrated experience applying AI, automation, or ML within ITSM or IT Operations environments for enterprise clients
More about this role
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe , Toptal is the world’s largest fully remote workforce .
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
We are a managed service provider (MSP) at the forefront of AI-driven IT service transformation. As our Vice President of AI Services, you will be the executive owner of how we design, deliver, and scale AI-powered ITSM solutions for our clients. This is a client-facing leadership role that sits at the intersection of artificial intelligence, ITIL best practices, and ServiceNow — and is central to our growth strategy.
You will build and lead our AI Services practice, partnering directly with client executives to understand their ITSM challenges and translating those needs into repeatable, high-impact AI-enabled service offerings. You will also work internally to develop the methodologies, tooling, and...
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