Backed by Bessemer and Felicis.
About the role
Customer Success Manager is a foundational role focused on delivering an exceptional customer experience and driving value across a book of small to mid-sized accounts. You’ll guide customers through onboarding, support their early adoption, and proactively work to retain and grow their relationship with Torch.
What they're looking for
- 1-2+ years in a customer success, account management, or sales, ideally in a startup or fast-scaling SaaS environment
- Strong written and verbal communication. You'll be working with dental office staff through onboarding, adoption and long term retention so building trust and establishing yourself as their key source of support is key
- Strong tech competency. You will be working directly with customers on integrating their current ordering processes into our solution and will need to be able to communicate with users who may not be as comfortable with tech-first solutions
- Excellent organizational skills, you will be managing 250-350 accounts in your book of business and need to be able to context switch as you assist both new and well established Torch customers with their every day needs
More about this role
Torch Dental | Full-time
About Torch Dental
Torch Dental is a high-growth, venture-backed vertical SaaS company transforming how dental practices run their businesses. Our mission is to give every dental office the modern software, automation, and visibility they need to operate efficiently and profitably.
About the Role
Customer Success Manager is a foundational role focused on delivering an exceptional customer experience and driving value across a book of small to mid-sized accounts. You’ll guide customers through onboarding, support their early adoption, and proactively work to retain and grow their relationship with Torch.
In this role, you’ll use core skills in customer engagement, platform expertise, and will be heavily focused on retention and renewals. You’ll also play an important role in capturing customer feedback, identifying patterns, and collaborating cross-functionally to improve the overall experience. This is a great opportunity for someone eager to build a career in Customer Success with a fast-growing, customer-obsessed team.
Own a portfolio of complex customer accounts from onboarding through early adoption to renewal, ensuring a smooth and supportive...
Browse similar: Startup jobs