Backed by Bessemer and Felicis.
About the role
Torch Dental is at the Series B stage with strong revenue growth, rapidly expanding products, and a profitable core business. As an RCM Customer Success Manager you’ll play a critical role in shaping the customer experience for our AI-powered revenue cycle management product, partnering closely with dental practices to drive successful adoption, deliver measurable outcomes and help build the foundation for how we scale RCM Customer Success. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3–5+ years in a customer success, account management, or implementation role, ideally in a startup or fast-scaling SaaS environment
- Comfort operating in ambiguity: this is a first-of-its-kind role at Torch, without an existing playbook, on a product that is itself still early and evolving
- Strong written and verbal communication — you'll be explaining claims and billing concepts to dental office staff and translating customer workflows back to engineering and product
- Strong tech competency -- you will be working directly with customers on integrating several solutions and will need to do basic tech implementation. You should feel comfortable with tech and learning new solutions
- Process-builder mindset: comfortable creating and iterating on onboarding scripts, health-score frameworks, and escalation paths rather than inheriting a mature one
- Familiarity with dental practice management systems (Dentrix, Open Dental, Eaglesoft, or similar) is a strong plus, comfort learning new PMS and payer systems quickly is required
More about this role
About Torch Dental
Torch Dental is a high-growth, venture-backed vertical SaaS company transforming how dental practices run their businesses. Our mission is to give every dental office the modern software, automation, and visibility they need to operate efficiently and profitably.
We are launching our second product in 2026 and will be expanding into the broader practice-operations layers such as Revenue Cycle Management, Finance, HR, payroll, benefits, and back-office workflows—building toward a full dental practice operating system.
Torch Dental is at the Series B stage with strong revenue growth, rapidly expanding products, and a profitable core business. As an RCM Customer Success Manager you’ll play a critical role in shaping the customer experience for our AI-powered revenue cycle management product, partnering closely with dental practices to drive successful adoption, deliver measurable outcomes and help build the foundation for how we scale RCM Customer Success.
About the role
Torch Revenue Cycle Management is Torch Dental's second product: an AI-enabled revenue cycle management platform that helps dental practices. We're launching the product to single practices,...
Browse similar: Startup jobs