Traba is the AI operating layer for the industrial supply chain. We provide the labor to power your warehouses, distribution centers and production plants, and the intelligence to optimize them. Backed by Founders Fund.
About the role
As a Customer On-Site, you will serve as the main point of contact between Traba's workforce and our client's on-site leadership team. You'll provide dedicated operational oversight to drive service delivery and act as the face of Traba inside the facility — managing day-to-day worker support, coordinating onboarding and scheduling, and ensuring smooth communication between workers, site supervisors, and Traba's internal operations team.
What they're looking for
- High School Diploma or equivalent required, Associate's or Bachelor's degree preferred
- English required
- 1–2+ years of experience in operations or customer-facing environments, including but not limited to: staffing, manufacturing, warehouse, retail, food service, teaching, or on-site coordination
- Strong interpersonal, verbal, and written communication skills (email and in-person)
- Professional demeanor and ability to represent Traba with both workers and client stakeholders
- Polished and presentable in a customer-facing environment
More about this role
As a Customer On-Site, you will serve as the main point of contact between Traba's workforce and our client's on-site leadership team. You'll provide dedicated operational oversight to drive service delivery and act as the face of Traba inside the facility — managing day-to-day worker support, coordinating onboarding and scheduling, and ensuring smooth communication between workers, site supervisors, and Traba's internal operations team.
This role requires professionalism and the ability to build strong relationships while managing multiple priorities in a fast-paced warehouse / manufacturing environment.
Worker & Client Relationship Management: Build strong relationships with site supervisors and workers, ensuring both receive timely updates, feedback, and support. Serve as the primary relationship owner with supervisors and key points of contact at the facility.
On-Site Coordination: Facilitate worker onboarding, introductions, and first-day check-ins; coordinate interviews and start schedules for new hires (e.g., forklift operators). Oversee worker vetting, drug testing, and onboarding end-to-end.
Worker Support & Performance: Assist workers with clock-ins, pay questions, and...
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