Traversal is the AI SRE that triages alerts, finds root cause, and resolves incidents at petabyte scale. Trusted by American Express, PepsiCo, and DigitalOcean. Backed by Kleiner Perkins and Sequoia.
About the role
As an AI Researcher at Traversal, you'll work on improving the accuracy and speed of our agents — systems that autonomously diagnose and resolve production incidents for some of the world’s largest enterprises. This is a hands-on, production-oriented research role. You will design experiments, run them on real data, and ship improvements. Not flag them — ship them.
What they're looking for
- PhD in Computer Science, Electrical Engineering, Statistics, or a related technical field, demonstrated depth in LLMs, agents, or applied machine learning
- Deep applied AI expertise, including strong working knowledge of LLMs, transformers, reinforcement learning, or neural networks in agentic systems
- Strong judgment in model evaluation and experimental iteration to improve product accuracy and behavior
- Strong software engineering depth, with the ability to work effectively in a complex production codebase and ship production-quality code
- Some experience shipping AI or ML systems to production
- Ability to run rigorous experiments, interpret results, and quickly translate learnings into product improvements
More about this role
Traversal is the AI Site Reliability Engineer (AI SRE) for the enterprise.
Production complexity was already outpacing what engineering teams could manage manually, and AI-generated code is accelerating that gap. Traversal is built for that challenge, autonomously understanding and reasoning across even the largest, most complex production environments to diagnose, fix, and prevent incidents. Our mission is to free engineers from endless firefighting and give them more time to focus on creative, high-impact work.
Today, Traversal operates in mission-critical environments at some of the world’s largest enterprises. Our roots remain deeply embedded in AI research, and we’ve brought together researchers from institutions including MIT, Harvard, Berkeley, Columbia, and Cornell with world-class technical staff and operators from companies like Google, Meta, Datadog, ServiceNow, and Citadel Securities to take on one of the hardest problems for AI to solve. Traversal is backed by Sequoia Capital, Kleiner Perkins, Hanabi, NFDG, and American Express Ventures.
As an AI Researcher at Traversal, you'll work on improving the accuracy and speed of our agents — systems that autonomously diagnose...
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