A construction payroll and compliance platform built for specialty…. Backed by Y Combinator.
About the role
We are hiring an AI Support Specialist to be the first person our customers reach when they need help, and to help build the AI-driven support system behind it. You will own the front line of customer support: triaging incoming questions, working alongside our AI support agents to draft fast and accurate answers, and making sure every customer leaves with a real resolution. You keep the queue moving and the quality high.
What they're looking for
- You have 0–2 years of experience, or you are a recent graduate excited to start your career in a high-ownership role
- You are a clear, warm writer who can explain things simply and stay calm under pressure
- You are genuinely excited about AI and want to get hands-on with the tools reshaping how support works
- You want to build, not just respond. You are excited to get closer to the product over time and to use AI tools to make changes yourself
- You are highly organized and detail-oriented. You know that in payroll, getting the answer right matters
- You take ownership and communicate proactively. You are comfortable with ambiguity and don't wait to be told what to do
More about this role
Trayd is building the operating system for commercial construction: payroll, compliance, and back office workflows that actually work in the real world.
Construction is one of the largest industries in North America, yet much of the software that runs it is outdated, manual, and fragile. Companies spend hours every week reconciling payroll, tracking job costs, and managing compliance across disconnected systems. The consequences of mistakes are real. Workers do not get paid correctly. Businesses lose time and money. Stress compounds. We're changing that.
We help subcontractors run payroll, manage workers, and operate their businesses with confidence. When something goes wrong, they need answers fast and they need them to be right. Support is not a ticket queue to us. It is where we keep that trust.
We are in the next phase of growth, with accelerating customer demand and a platform that runs real payroll every week, and we are scaling the team to match it.
We are hiring an AI Support Specialist to be the first person our customers reach when they need help, and to help build the AI-driven support system behind it. You will own the front line of customer support: triaging incoming...
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