Backed by Techstars.
About the role
Reporting to the VP of Customer Operations, this role sits at the intersection of Customer Operations, Product, and Engineering. You'll work directly with customers to understand how they operate, then turn those insights into shipped software, AI-powered workflows, and product improvements.
What they're looking for
- 2+ years of software engineering experience. You can write production code in at least one of: Ruby/Rails, JavaScript/React, Python, or equivalent
- Comfort with APIs, databases, and data pipelines. You can read a GraphQL schema, debug an integration, and write a migration
- Customer-facing instincts. You can sit in a room with a VP of Operations at a trucking company and earn their trust
- Bias toward action. You see a problem, you fix it. You don't wait for a ticket
- Strong written and verbal communication. You can translate a messy customer conversation into a clear problem statement and a proposed solution
- Willingness to travel frequently to customer sites (at least once a month)
More about this role
Tread is an AI-native vertical SaaS platform transforming construction materials logistics—a massive, essential industry that moves the aggregate, asphalt, and concrete behind every road, bridge, and building. In March 2026, we crossed $1Bn in monthly delivered load value on the platform, and we're at ~$XM ARR and growing fast.
Our AI-powered platform serves Haulers, Producers, and Contractors—optimizing truck routing, loaded-mile delivery, and project planning while delivering exceptional customer service through personalized AI agents.
We're a Series A company backed by Mucker Capital, and we're building the team that will take us from $XM to $XXM+ ARR.
Reporting to the VP of Customer Operations, this role sits at the intersection of Customer Operations, Product, and Engineering. You'll work directly with customers to understand how they operate, then turn those insights into shipped software, AI-powered workflows, and product improvements.
Tread's customers are construction companies, materials producers, and hauling fleets. Their operations are complex, messy, and high-stakes. Dispatchers are moving hundreds of trucks a day. Scale operators are weighing thousands of loads....
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