Advance every cancer decision. Backed by General Catalyst.
About the role
We’re hiring an Account Manager to be the owner of the relationship with our customers. This is a customer success and account ownership role, not a quota-carrying upsell seat. You will be the single most informed person on the health of your accounts - from the moment a deal closes, through integration planning and go-live, and into perpetuity.
What they're looking for
- 3–6 years of account management / customer success experience, ideally at a health tech company where providers (physicians, nurses, CRCs) are the primary users
- Demonstrated ownership of customer relationships end-to-end—from onboarding/implementation through go-live and ongoing success
- Strong project management instincts: you can quarterback complex, multi-stakeholder integrations and keep everyone on timeline
- High initiative and bias to action—you spot a gap, build a plan, and execute without waiting to be told
- Comfort with data: you can dive into analytics, draw conclusions about adoption and impact, and propose new reporting/KPIs/dashboards
- Excellent communication and credibility with clinical end users
More about this role
We’re hiring an Account Manager to be the owner of the relationship with our customers. This is a customer success and account ownership role, not a quota-carrying upsell seat. You will be the single most informed person on the health of your accounts - from the moment a deal closes, through integration planning and go-live, and into perpetuity.
You will be the quarterback of the Triomics customer experience: the project manager who coordinates our internal teams and the customer’s teams to accelerate integrations and go-lives, and the proactive operator who keeps a constant pulse on adoption, value realization, and account health long after launch. You’ll work hand-in-hand with our Forward Deployed Engineering (FDE) team and our Clinical Navigators, pulling in FDEs to tune the AI pipeline and platform to customer-specific needs, and Navigators to supplement end-user training, so that every account gets the most out of Triomics.
Our users are clinicians: physicians, nurses, and clinical research coordinators (CRCs). The best person for this role speaks their language, understands their day-to-day, and earns their trust quickly.
Serve as the primary point of contact and trusted...
Browse similar: Startup jobs · Remote jobs