Trusted by public sector agencies and private sector institutions on the front lines of illicit activity, including criminal networks, sanctioned actors and state-backed threats. Backed by Bessemer and Y Combinator.
About the role
Schedule: Occasional off-hours monitoring for P0/P1 customer issues (not a formal on-call rotation). Frequency: Light and shared across the team; HM to confirm exact cadence at intake. Regional compliance: United States is clear to proceed; if hired in Canada, confirm provincial on-call rules via Deel before posting.
What they're looking for
- 5+ years in crypto businesses, financial institutions, or fintechs (compliance, investigative, or customer-facing functions), with a habit of using AI tools to work faster
- Hands-on financial crime, AML, sanctions, or investigations experience, and comfort applying AI to accelerate research and case work
- A track record of owning senior stakeholder relationships and driving retention and expansion, supported by AI-assisted account planning and reporting
- Fluency using AI tools (e.g., Claude) to accelerate research, drafting, and analysis, with sound judgment on when to trust vs verify output
- Ability to build reusable AI-assisted workflows and templates that scale beyond yourself
- Clear communication that distills complex technical and investigative concepts for audiences from analysts to senior executives
More about this role
TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM's platforms enable investigators to trace illicit activity, build cases, and construct operating pictures of threat networks. Leading agencies and businesses worldwide rely on TRM to make the world safer and more secure.
At TRM Labs, our Deployment Strategy team sits on the front lines of customer success, turning blockchain intelligence into measurable outcomes for the crypto businesses, financial institutions, and fintechs that rely on TRM. As a Senior Deployment Strategist for the North America private sector, you will own a portfolio of strategic commercial accounts, validate what success means for each customer, and drive adoption, retention, and expansion as their trusted advisor. What makes this role unique at TRM is the blend of senior IC autonomy, direct access to the economic buyers shaping crypto compliance programs, and the mandate to build the private-sector playbooks the rest of the team will run.
Own the success of TRM's most strategic North America private-sector accounts, using AI (e.g., Claude) to turn customer calls and account data...
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