Qualified customers can save an average of 30% on eligible health purchases with Truemed. Backed by a16z.
About the role
Own the end-to-end merchant experience: from developer onboarding and API integration through payment operations, revenue reconciliation, dispute management, and merchant dashboards Own the developer platform roadmap: API design, documentation, sandbox environments, and integration tooling that reduce time-to-first-sale
What they're looking for
- API fluency : You've worked on or with REST APIs. You understand webhooks, auth patterns, error handling, and what good API documentation looks like. You can participate meaningfully in API design conversations
- Operator mindset : You think about what merchants need to run their business — reconciliation, reporting, dispute resolution — not just what gets them to first sale. You understand that retention is a product problem
- Communication as a superpower : You're the person who can take a complex technical concept and make it immediately clear to a non-technical merchant or executive. You write with precision. You run meetings that end with decisions
- Bias for action : You default to shipping something and learning, not waiting for perfect specs. You've shipped a meaningful v0 in under two weeks and know what it takes to do it again
- AI-fluent : You use LLMs to move faster — drafting specs, analyzing feedback, summarizing research — and you think about how AI can improve the products you build
- Experience in payments, fintech, or financial infrastructure (merchant acquiring, money movement, reconciliation systems)
More about this role
Truemed helps people take control of their health by unlocking pre-tax HSA/FSA dollars for preventive care. We are the payments infrastructure that connects health and wellness merchants to billions of dollars in tax-advantaged consumer spending — powering seamless HSA/FSA transactions at checkout across Shopify storefronts, direct integrations, and emerging platforms.
The Merchant Payments & Integration team is the engine behind how merchants go live with Truemed and how they stay live. As Product Manager for this team, you will own the full merchant journey: from first API call to first sale, through ongoing payment operations, revenue reconciliation, and platform ecosystem growth. You will work with a technical engineering team to build the developer experience, payment infrastructure, and merchant-facing tooling that let our partners run their businesses with confidence.
We're looking for someone who is technical enough to speak credibly with engineers and merchants' dev teams, but who finds their edge in customer empathy and clear communication — someone who can translate a messy integration problem into a crisp spec, and a merchant's operational pain into a well-scoped...
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