About the role
As Adoption and Knowledge Manager on the AI Transformation team, you will own how AI takes hold in the way Trustly works, and the knowledge system that AI depends on. The role runs in two phases. For the first two quarters you own adoption: the cohort rollout model, the champion network, and the enablement hub that functions use to put AI into their day to day work.
What they're looking for
- • Experience running adoption or change programs through a distributed champion or advocate network
- • Experience building or restructuring a company wide taxonomy or knowledge base, ideally from a fragmented starting point
- • Experience selecting and implementing a knowledge management or content platform
- • Comfort setting governance standards, such as ownership, review cadence, and access control, and getting other teams to actually follow them
- • Experience working cross functionally to migrate content out of scattered tools and into one system
- • Experience preparing content for AI retrieval or grounding, such as metadata design or structured tagging, a strong plus
More about this role
At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide.
Our Ambition: To build the world's most disruptive payment network and redefine what the payment experience should feel like.
Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high growth environment, join us and be part of a team that's transforming the way the world pays.
The AI Transformation team sits at the intersection of technology, product, and people, and is accountable for the operating leverage Trustly gains from making its processes and workflows AI native. The team partners with Customer Operations, Finance, Legal, People, and Go to Market to find the workflows where AI changes the economics, redesigns them, and proves the result in cost, cycle time, and reclaimed capacity. Every redesign carries a documented baseline and a figure Finance...
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