About the role
As Process and Performance Lead on the AI Transformation team, you will re-engineer Trustly's core business workflows so they are ready for automation, virtual agents, or AI assistance, with security and compliance built in from the start. This is a hands on process design role. Most of your time goes into mapping how work actually happens, establishing what it costs and how long it takes today, and redesigning the workflow itself before any tool gets applied to it.
What they're looking for
- • Six Sigma Black Belt certification required
- • Six or more years of experience in process improvement, operations, or business process re-engineering
- • Experience redesigning workflows for automation, not just documenting them
- • Experience building a financial case for a process change and defending it to a finance team
- • Comfort working with data to build and track operational metrics
- • Experience leading change with frontline teams, including training and communication
More about this role
At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide.
Our Ambition: To build the world's most disruptive payment network and redefine what the payment experience should feel like.
Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high growth environment, join us and be part of a team that's transforming the way the world pays.
The AI Transformation team sits at the intersection of technology, product, and people, and is accountable for the operating leverage Trustly gains from making its processes and workflows AI native. The team partners with Customer Operations, Finance, Legal, People, and Go to Market to find the workflows where AI changes the economics, redesigns them, and proves the result in cost, cycle time, and reclaimed capacity. Every redesign carries a documented baseline and a figure Finance...
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