Backed by Index.
About the role
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!
What they're looking for
- You have experience in account management, renewals, or a similar customer-facing role within a SaaS or subscription-based company
- Strong understanding of retention, NRR, upsell, and cross-sell motions
- Solid commercial awareness with the ability to link product value to customer outcomes
- Skilled at managing a large portfolio and keeping accurate account data in CRM systems
- Excellent communication, stakeholder management, and negotiation skills
- Comfortable analysing account performance data and forecasting renewals
More about this role
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!
As a SMB Account Manager, you are responsible for retaining and growing a defined portfolio of existing customers in the US market. You act as the commercial owner of each relationship — driving renewals, expanding accounts, and positioning Trustpilot as a long-term partner that delivers measurable business value.
You combine commercial acumen with relationship depth, collaborating closely with Customer Success Managers to ensure adoption, satisfaction, and sustainable revenue growth.
You are accountable for contributing to strong Gross Renewal Rate (GRR) and Net Revenue Retention (NRR) results by executing defined renewal processes, maintaining Salesforce accuracy, and supporting customers to achieve measurable value.
- Retention & Renewal: Own the end-to-end renewal process, delivering high Gross Renewal Rates (GRR) and predictable retention.
- Growth & NRR:...
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