Build faster operating workflows with an income verification API powered by consumer-permissioned payroll, employment, and banking data. Backed by Kleiner Perkins.
About the role
We are seeking a Customer Success Director to serve as a trusted advisor to our as a trusted advisor to our Public Sector clients. This role entails strong relationship management skills to drive product adoption, customer satisfaction, renewals, upsells and scaling business outcomes in a high-growth environment.
What they're looking for
- 7-10+ years of experience in customer success or similar customer-facing role within government agencies, federal or state agencies
- Deep understanding of state and federal programs. Prior experience working with government agencies
- Prior experience with procurement and bidding process with the state and federal agencies
- Familiarity with data/security standards and compliance standards for state and federal agencies
- Minimum 5 year tenure in previous positions, demonstrating stability and impact, preferably at a state or federal agency
- Able to handle client escalation and problem-solving capabilities
More about this role
Truv is transforming the financial data industry with a secure and real-time API platform for payroll account access. Our technology streamlines income and employment verification, direct deposit switching, and more—eliminating outdated processes and unlocking greater financial opportunities. Backed by $30M from top investors like Kleiner Perkins and NYCA, we’re disrupting a $2B legacy market with cutting-edge innovation and a customer-first approach. Our leadership team brings expertise from industry giants like Apple, Carta, Venmo, MX, and Okta, driving the future of financial data access.
We are seeking a Customer Success Director to serve as a trusted advisor to our as a trusted advisor to our Public Sector clients. This role entails strong relationship management skills to drive product adoption, customer satisfaction, renewals, upsells and scaling business outcomes in a high-growth environment.
- Own the relationship with strategic accounts post-sales, serving as the primary point of contact for post go-live optimization.
- Lead client onboarding and implementation with Technical Account Mangers, collaborating with customers’ teams for go-live and ongoing support.
- Create...
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