Turn real-world healthcare data into intelligence and evidence with real-time data from 130M+ patients across US health systems.
About the role
The Customer Success Manager will sit within the Success t eam on the Partner Insights, Enablement and Success team. This role will own strategic customer relationships with healthcare systems, life sciences organizations, and research partners, helping customers translate complex clinical questions into successful real-world data and evidence workflows.
What they're looking for
- 2+ years of experience in customer success, account management, consulting, ideally with a focus on life science or healthcare analytics customers
- Demonstrated experience with public health research, epidemiology, outcomes research, health services research, real-world data (RWD), real-world evidence (RWE), or clinical research
- Strong project and stakeholder management skills, including the ability to align clinical, technical, operational, and executive audiences around shared goals and deliverables
- Excellent written and verbal communication skills, with the ability to explain scientific, analytical, and technical concepts to audiences with varying levels of familiarity
- Ability to work independently, take ownership of deliverables, navigate ambiguity, and manage multiple customer priorities simultaneously
- Proactive, solutions-oriented mindset with strong judgment, attention to detail, and a commitment to timely, high-quality execution
More about this role
Success Manager - Partner Insights & Enablement
Truveta is the world’s first health provider led data platform with a vision of Saving Lives with Data. Our mission is to enable researchers to find cures faster, empower every clinician to be an expert, and help families make the most informed decisions about their care. Achieving Truveta’ s ambitious vision requires an incredible team of talented and inspired people with a special combination of health, software and big data experience who share our company values .
Truveta was born in the Pacific Northwest, but we have employees who live across the country. Our team enjoys the flexibility of a hybrid model and working from anywhere.
For overall team productivity, we optimize meeting hours in the pacific time zone. We avoid scheduling recurring meetings that start after 3pm PT, however, ad hoc meetings occur between 8am-6pm Pacific time. #LI-remote
Truveta is rapidly building a talented and diverse team to tackle complex health and technical challenges. Beyond core capabilities, we are seeking problem solvers, passionate and collaborative teammates, and those willing to roll up their sleeves while making a difference. If you are...
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