Turnkey is private key management made simple. Create wallets, sign transactions, and automate onchain actions — all with one elegant API. Backed by Sequoia.
About the role
Triage, troubleshoot, and resolve customer issues across our SDKs and APIs covering web, mobile, and backend integrations Debug integrations across a variety of platforms and languages
What they're looking for
- 2–6 years of experience in a technical support, solutions engineering, or software engineering role
- Strong working knowledge of TypeScript and React, with familiarity in React Native or other mobile SDKs
- Experience debugging APIs (REST, JSON, auth headers, 4xx/5xx errors, etc.)
- Strong problem-solving skills and comfort digging into unfamiliar systems to find answers
- Clear, empathetic written and verbal communication
- Thrives in a fast-paced, startup environment with shifting priorities and lots of context switching
More about this role
As a Technical Support Engineer at Turnkey, you’ll help developers integrate, debug, and succeed with our SDKs and APIs across a range of environments — from React and mobile apps to backend servers and CLI tools. You’ll be the front line of technical expertise for customers building the next generation of crypto products on Turnkey.
You’ll spend your days reading code, investigating issues, and helping developers get unblocked fast — all while spotting opportunities to make our SDKs, docs, and platform better for everyone.
This is a deeply technical, hands-on role that blends debugging skill, customer empathy, and systems thinking. It’s perfect for someone who loves problem-solving, thrives in fast-moving contexts, and wants to be part of a team that sets the gold standard for developer experience.
Triage, troubleshoot, and resolve customer issues across our SDKs and APIs covering web, mobile, and backend integrations
Debug integrations across a variety of platforms and languages
Identify, reproduce, and document bugs, partnering with engineering to drive them to resolution
Support customers in setting up and verifying integrations, including configuration, auth flows, and...
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