Book a car rental on Turo, skip the rental counter. From EVs and trucks to luxury vehicles, find the right car for your trip. Free cancellation on most trips. Backed by Kleiner Perkins and GV.
About the role
For this role, the set hourly rate is $20.00 an hour in Phoenix. This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training.
What they're looking for
- Previous startup experience
- Strong proficiency with technology such as Slack and other CRM systems
- Someone who thrives in a space that is not always black and white
More about this role
Turo is looking for an enthusiastic and pragmatic Claims Processor to join us as we expand our operations team in Phoenix! You will bridge the gap between Turo Support and Claims while supporting Claims Associates. This position requires someone comfortable with change, driven, and eager to learn every day.
- Provide exceptional customer service and support to Turo hosts, guests, external vendors, and internal teams via Slack, email, voice, and/or chat
- Manage recovery activities, review eligibility for accounts and vehicles relative to claims, review for liability, and own our resolving indirectly space
- Assist Turo members through the incident process
- Assist with non-complex claim resolutions
- Contribute to internal process documents and help streamline workflow
- Can multitask while ensuring all proper and accurate notations on an account are completed within a timely manner
- You are the go-to person to answer questions at your current job and are looking for a challenge and a change of pace
- Attention to detail is crucial — we work in a marketplace supporting hosts and guests across multiple geographies
- You can work in an ever-evolving environment while maintaining...
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