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About the role
Investigate claims involving suspected fraud, material misrepresentation, policy violations, organized activity, or significant financial exposure. Review claim files, supporting documents, damage evidence, account activity, and other available information to determine whether a claim is eligible for protection.
What they're looking for
- Experience investigating auto physical damage, total loss, theft, staged losses, document manipulation, repair facility fraud, or organized fraud
- Experience working with NICB, law enforcement agencies, state fraud bureaus, or other industry investigative organizations
- Bachelor’s degree in criminal justice, business, insurance, or a related field, or equivalent relevant professional experience
- Professional designation or certification such as Certified Fraud Examiner (CFE), Certified Insurance Fraud Investigator (CIFI), Fraud Claims Law Specialist (FCLS), or a comparable credential
More about this role
The Claims Special Investigations Unit (SIU) Investigator investigates potentially fraudulent, suspicious, or misrepresented claims to reduce financial loss and protect the integrity of Turo’s marketplace. This position evaluates evidence, identifies fraud patterns, and provides findings that support claim, protection, recovery, and account action decisions.
Investigate claims involving suspected fraud, material misrepresentation, policy violations, organized activity, or significant financial exposure. Review claim files, supporting documents, damage evidence, account activity, and other available information to determine whether a claim is eligible for protection.
Conduct interviews and gather evidence from hosts, guests, repair facilities, vendors, witnesses, and other relevant parties. Document investigative findings and maintain complete, accurate, and timely claim file records.
Analyze claims and account data to identify patterns, connections, repeat behaviors, suspicious repair facilities, organized fraud networks, and emerging fraud trends. Refer appropriate matters for expanded investigation, account action, recovery, or criminal investigation.
Develop and maintain...
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