Startups · AI

Customer Engineer

Tutor Intelligence · Watertown, MA · On-site

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About Tutor Intelligence

Tutor builds generally capable robots and puts them to work. Delivered in days not years, from $14 an hour. Backed by AI Grant and USV.

About the role

Founded by MIT alumni and backed with over $40M in funding by leading investors in AI and robotics, Tutor combines human and artificial intelligence to build something greater than the sum of its parts — a Tutor Intelligence. As an AI software company that deploys its inventions directly into the facilities that need them, every line of code, process change, and decision at Tutor has a direct impact on the physical economy.

What they're looking for

  • 2–5 years of experience in robotics, automation, or complex hardware-software systems (e.g., robotics engineering, systems engineering, solutions engineering, or similar)
  • Hands-on experience with real-world robotic or automation systems (required)
  • Strong systems thinking — ability to understand and reason about how complex systems behave across software, hardware, and real-world environments
  • Experience debugging ambiguous, real-world issues using logs, telemetry, and data to form and test hypotheses
  • Ability to operate in unstructured environments and drive problems end-to-end from investigation through resolution
  • Strong communication skills — able to clearly explain technical concepts to both engineers and non-technical stakeholders (e.g., operators, site leadership)
More about this role

The Company

Tutor Intelligence is building the technology and processes to let robots go where they’ve never gone before: the average American factory and warehouse. We understand that general-purpose and generally intelligent robots are going to be built in our lifetimes, and we’re not content to sit on the sidelines.

Founded by MIT alumni and backed with over $40M in funding by leading investors in AI and robotics, Tutor combines human and artificial intelligence to build something greater than the sum of its parts — a Tutor Intelligence. As an AI software company that deploys its inventions directly into the facilities that need them, every line of code, process change, and decision at Tutor has a direct impact on the physical economy.

The Role

We’re looking for a technically strong and deeply curious Customer Engineer to own how our robotic systems behave in the real world.

This role exists at the boundary between product and reality. You’ll work on the hardest problems — where software, hardware, and real-world operations intersect — turning messy, ambiguous system behavior into clear understanding and meaningful improvement.

You’ll partner closely with customers, Customer...

Read the full posting on Tutor Intelligence's site ↗

Customer Experience

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