Startups · AI

Enterprise Customer Success Manager (Robotics)

Tutor Intelligence · Watertown, MA · On-site

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About Tutor Intelligence

Tutor builds generally capable robots and puts them to work. Delivered in days not years, from $14 an hour. Backed by AI Grant and USV.

About the role

We're looking for a senior, technically credible, customer-oriented leader to own a portfolio of our most strategic enterprise customer sites running Tutor robots in production. You'll be the primary partner for each of your sites — the person their operations, engineering, and maintenance leaders trust when something matters — and you'll be accountable for the operational and technical success of those deployments over time.

What they're looking for

  • Technical depth in at least one of: robotics, industrial automation, controls, mechatronics, manufacturing systems, or warehouse/logistics operations
  • Comfort working hands-on with both software and physical systems in real-world operational environments
  • Strong track record of building trusted relationships with senior customer or partner stakeholders over time — you take pride in being the person customers call when something matters
  • Experience navigating complex, multi-stakeholder environments — whether at enterprise customers or inside large operational organizations
  • Strong communication skills, able to be technically credible with customer engineering and operations leaders, and clear with non-technical operators and front-line teams
  • Willingness to spend meaningful time on-site at customer facilities
More about this role

Tutor Intelligence is building the technology and processes to let robots go where they’ve never gone before: the average American factory and warehouse. We understand that general-purpose and generally intelligent robots are going to be built in our lifetimes, and we’re not content to sit on the sidelines.

Founded by MIT alumni and backed with over $40M in funding by leading investors in AI and robotics, Tutor combines human and artificial intelligence to build something greater than the sum of its parts — a Tutor Intelligence. As an AI software company that deploys its inventions directly into the facilities that need them, every line of code, process change, and decision at Tutor has a direct impact on the physical economy.

We're looking for a senior, technically credible, customer-oriented leader to own a portfolio of our most strategic enterprise customer sites running Tutor robots in production. You'll be the primary partner for each of your sites — the person their operations, engineering, and maintenance leaders trust when something matters — and you'll be accountable for the operational and technical success of those deployments over time. At the enterprise level, your...

Read the full posting on Tutor Intelligence's site ↗

Customer Experience

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