Tutor builds generally capable robots and puts them to work. Delivered in days not years, from $14 an hour. Backed by AI Grant and USV.
About the role
Founded by MIT alumni and backed with over $40M in funding by leading investors in AI and robotics, Tutor combines human and artificial intelligence to build something greater than the sum of its parts — a Tutor Intelligence. As an AI software company that deploys its inventions directly into the facilities that need them, every line of code, process change, and decision at Tutor has a direct impact on the physical economy.
What they're looking for
- Develop deep working knowledge of our robot systems — software, hardware, and operational characteristics — sufficient to diagnose issues credibly and build real solutions at the boundary of the product
- Diagnose and resolve ambiguous, multi-factor issues in real-world environments — across software configuration, mechanical adjustment, process change, and root-cause analysis — and own the ones with no playbook yet
- Partner with engineering on the deeper fixes: package high-confidence cases with repro conditions, logs, and a likely root cause, and bring field validation rather than just a complaint
- Track the health and performance of your fleet — uptime, reliability, throughput, customer satisfaction — and act proactively on early signals
- Be the voice of your customers in our internal roadmap conversations, translate field reality into structured product insight
- Partner with Account Executives on expansion conversations, where operational success creates natural openings for growth
More about this role
The Company
Tutor Intelligence is building the technology and processes to let robots go where they’ve never gone before: the average American factory and warehouse. We understand that general-purpose and generally intelligent robots are going to be built in our lifetimes, and we’re not content to sit on the sidelines.
Founded by MIT alumni and backed with over $40M in funding by leading investors in AI and robotics, Tutor combines human and artificial intelligence to build something greater than the sum of its parts — a Tutor Intelligence. As an AI software company that deploys its inventions directly into the facilities that need them, every line of code, process change, and decision at Tutor has a direct impact on the physical economy.
The Role
We're looking for a technically credible, customer-oriented engineer to own a portfolio of customer sites running Tutor robots in production. You'll be the primary partner for each of your sites — the person their operations, engineering, and maintenance teams call first when something matters — and you'll be accountable for the operational and technical success of those deployments over time.
This isn't a traditional customer success...
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