Twin Health helps employees and health plan members improve their metabolic health for normalized blood sugar, reduced medications, and sustained weight loss. Backed by Peak XV and ICONIQ.
About the role
Join us as we reinvent the standard of care in metabolic health. Twin’s Contact Center is the front door for our members and our Member Services Lead ensures our team delivers an exceptional experience on every interaction. You will lead a team of Member Service Representatives who support members wherever they are in their journey, from a first eligibility question through enrollment, device setup, and everything in between, with the goal of resolving each need in a single interaction.
What they're looking for
- Hands-on experience running 1:1s, call audits, QA, and calibrations, with a clear point of view on what a great member call sounds like
- Comfort making decisions from data. You can pull a report, spot the trend, and act on that observation
- Experience with Salesforce, Zendesk, and Talkdesk, or comparable CRM, ticketing, and telephony platforms
- Strong written and verbal communication, including the ability to give direct feedback with warmth and to write clearly for cross-functional and senior audiences
- Sound judgment under pressure and comfort in a fast-moving environment where priorities shift based on member needs
- Genuine empathy for members navigating health challenges or new technology, and the instinct to treat every member the way you would want your own family treated
More about this role
At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health.
We start by building a dynamic model of each person’s metabolism — drawing on thousands of data points from CGMs, smartwatches, and meal logs — that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives.
Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members. We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment.
Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights’ Digital Health 150, and named...
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