Multifamily tenant screening, automated end-to-end. Two Dots combines AI-driven income verification, fraud detection, credit, criminal, and eviction screening into one platform — with 99% automated decisioning and real-time approvals. Backed by Y Combinator.
About the role
We are seeking a driven and customer-focused Customer Success Lead to join our team at Two Dots. The successful candidate will be responsible for expanding and leading a team primarily focused on providing outstanding support to our customers in the residential property management industry. This role is critical in ensuring customer satisfaction, product adoption, and ultimately, customer expansion to new properties.
What they're looking for
- 3+ years of experience in customer success or support roles, with at least 1 year in a leadership position
- Strong understanding of B2B software
- Exceptional communication and interpersonal skills
- Proven ability to lead and mentor a team
- Strong analytical and problem-solving skills
- Experience working with customer support tools and software
More about this role
We are seeking a driven and customer-focused Customer Success Lead to join our team at Two Dots. The successful candidate will be responsible for expanding and leading a team primarily focused on providing outstanding support to our customers in the residential property management industry. This role is critical in ensuring customer satisfaction, product adoption, and ultimately, customer expansion to new properties.
- Lead and Mentor : Provide leadership, coaching, and mentorship to a team of Customer Success Associates focused on support functions
- Customer Support : Ensure that customer queries and issues are efficiently resolved, and oversee the team in delivering high-quality support.
- Performance Monitoring : Monitor and analyze team performance metrics, and develop strategies for improvement.
- Customer Retention and Expansion : Identify risks and collaborate with the team to establish plans for customer retention and most importantly, expansion to more properties.
- Customer Feedback : Collect customer feedback regarding the product and support services, and collaborate with product development teams to drive product enhancements.
- Escalation Management : Address...
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