Backed by Index.
About the role
As a Customer Success Manager, you will be primarily responsible for partnering with Typeform’s Enterprise customers to help them achieve their business goals. You’ll work with new customers who have purchased our Enterprise plan, as well as existing customers that have upgraded, driving activation, continued adoption, retention, and creating lasting partnerships.
What they're looking for
- Proven experience in customer success or a customer relationship management type role with a preference for prior experience working in a SaaS company
- Easily builds rapport with customers and team members
- A proven track record of expansions and renewals
- Process-driven and analytical
- Can identify and communicate trends in their book of business
- Strong written and verbal communication skills
More about this role
Typeform is a refreshingly different form builder. We help over 150,000 businesses collect the data they need with forms, surveys, and quizzes that people enjoy. Designed to look striking and feel effortless to fill out, Typeform drives 500 million responses every year—and integrates with essential tools like Slack, Zapier, and Hubspot.
We’re especially excited to hire someone based in the ET Timezone , where we’re looking to grow our presence.
The Customer Success Team is focused on helping Enterprise customers explore what’s possible with Typeform. We work with our Enterprise customers throughout their lifecycle to ensure that they are using Typeform to their fullest potential. By proactively engaging our customers in different lifecycle stages, we maintain the role of trusted advisor and work with our Enterprise customers to continue to grow with our tools.
Ultimately, we believe that Typeform can empower our customers to build meaningful relationships with their team members and customers alike. That mindset drives us as we seek to enable mission critical processes for our customers, and maintain a strong core relationship.
As a Customer Success Manager, you will be primarily...
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