Backed by Kleiner Perkins and GV.
About the role
Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.
What they're looking for
- 6-10+ years of experience in SRE, infrastructure, or backend systems engineering
- Demonstrated experience of owning reliability outcomes for complex, distributed systems
- Strong experience with cloud infrastructure (AWS, GCP, or Azure) and production-scale systems
- Deep understanding of observability, incident management, and system performance
- Proficiency in at least one programming language (e.g., Go, Python, Java) with a focus on automation and tooling
- Able to change how other teams work without having managerial authority over them
More about this role
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.
Learn more at www.ujet.cx .
We’re looking for a Senior Site Reliability Engineer to help build and scale a high-impact SRE function. You’ll be a technical leader on a team responsible for improving system reliability, reducing operational toil, and establishing best practices across engineering.
In this position, you’ll design how reliability works in UJET, influence...
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