Go beyond generic tools with Unframe’s enterprise AI solutions - secure, governed, production-ready, and built to deliver measurable ROI fast. Backed by Bessemer.
About the role
We're looking for a Support Engineer to join our team and support large global enterprise customers using Unframe's AI-powered solutions.
What they're looking for
- 4+ years of experience in technical support, support engineering, QA, solutions engineering, or a similar hands-on technical role
- Strong troubleshooting instincts and the ability to investigate complex technical issues independently
- Good understanding of web applications, APIs, integrations, logs, and basic system behavior
- Hands-on with AI tools (ChatGPT, Claude, Copilot, or similar) and comfortable using them as part of day-to-day technical work
- Excellent written and spoken English
- Customer-first mindset with strong ownership and follow-through
More about this role
Unframe is an AI-first startup helping the world’s largest enterprises bring LLM-powered applications to life in days - not months. We combine the speed of a product company with the flexibility of a consultancy, helping customers move from idea to deployed AI systems faster than anyone else in the market.
Backed by Bessemer, Craft, and TLV Partners with $100M in total funding, we’re building a fast-growing, revenue-generating company working with Fortune 500 customers globally.
We're looking for a Support Engineer to join our team and support large global enterprise customers using Unframe's AI-powered solutions.
You'll work closely with Product and Engineering to investigate issues, communicate clearly with customers, and help improve the product based on real-world usage. The expectation is that you'll be able to go deep on technical issues independently, using AI tooling to investigate logs, understand system behavior, and reach conclusions without needing to pull in an engineer every time.
This role is for someone technical, curious, and service-oriented, who wants to be close to customers, product, and AI implementation at enterprise scale.
- Investigate and resolve...
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