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Sr. Director, Delivery Management

Uniphore · USA - CA - Palo Alto · On-site

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About Uniphore

We enable businesses to rapidly adopt, significantly transform and immediately unlock value through our Business AI Cloud that is sovereign, composable and secure. Backed by NEA.

About the role

Uniphore is the Business AI company. Our sovereign, composable and secure AI platform connects enterprise data, fine-tunes AI models and deploys agentic AI across the enterprise. We empower every worker to boost productivity and help businesses grow faster, operate smarter and reduce costs. Trusted by more than 2,000 businesses globally, and recognized on the Deloitte Fast 500, Uniphore delivers on the promise of AI as a transformative force for business.

What they're looking for

  • Hire, develop, and deploy Engineering FDEs, Delivery FDEs, and Industry Value Engineers (IVEs) across regional accounts
  • Define FDE engagement models: embedded on-site, remote retainer, and GSI co-delivery — matched to customer complexity and commercial structure
  • Build FDE playbooks, onboarding frameworks, and skill matrices that scale with the team
  • Manage FDE utilization and ensure billable productivity supports regional margin targets
  • Develop the Deployment Strategist capability within the FDE team: practitioners who combine deep platform fluency with the ability to frame outcomes in business language
  • Engage as the senior delivery voice in the sales cycle — validating scope, confirming deliverability, and building customer confidence before the ink dries
More about this role

Uniphore is the Business AI company. Our sovereign, composable and secure AI platform connects enterprise data, fine-tunes AI models and deploys agentic AI across the enterprise. We empower every worker to boost productivity and help businesses grow faster, operate smarter and reduce costs. Trusted by more than 2,000 businesses globally, and recognized on the Deloitte Fast 500, Uniphore delivers on the promise of AI as a transformative force for business.

Why This Role

Uniphore is at an inflection point. The platform is mature, the market is moving, and enterprise customers are ready to deploy agentic AI at scale but only with a delivery partner who can meet them where they are, not hand them a playbook and walk away.

The Regional Delivery Leader for America West is not a project manager with an impressive title. This is the person who defines what great AI delivery looks like in the field, who builds the embedded delivery capability, earns trust at the C-suite, and turns early deployments into long-term platform adoption.

If you have built Forward Deployed Engineering teams, lived inside enterprise transformation programs, and understand that it’s a new delivery reality - this...

Read the full posting on Uniphore's site ↗

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