Our whole person care platform & network empowers healthcare providers, government agencies, social services, and community organizations to provide streamlined care. Backed by ICONIQ.
About the role
As a Customer Success Executive, you'll own retention and growth for a portfolio of complex, high-value accounts. You'll independently initiate and own relationships across an organization — including most executive stakeholders — and lead value-based account strategy and execution, proactively aligning stakeholders on forward plans that drive measurable impact and expansion.
What they're looking for
- This position is remote, U.S. based. Candidates must live in Florida to be considered
- This position may require 30% travel
- All team members will be required to pass a background check which includes criminal, employment, and education verification
More about this role
Job Title: Customer Success Executive
As a Customer Success Executive, you'll own retention and growth for a portfolio of complex, high-value accounts. You'll independently initiate and own relationships across an organization — including most executive stakeholders — and lead value-based account strategy and execution, proactively aligning stakeholders on forward plans that drive measurable impact and expansion. Operating with high autonomy, you'll design solutions for complex use cases, translate customer needs into actionable product feedback, and solve ambiguous, cross-functional problems that span systems and workflows. You'll own value realization strategy aligned to customer financial and strategic priorities, lead retention strategy for complex accounts, and drive expansion through renewals — positioning Unite Us as a strategic partner.
- Own value-based account strategy and execution, proactively aligning stakeholders on forward plans and optimization opportunities that drive significant account impact and/or expansion.
- Own relationships across the customer's organization, including most executive stakeholders; independently initiate and deepen executive connections.
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