UpCodes is a comprehensive code compliance platform. Research, collaborate, and calculate code requirements efficiently, all in one place. Backed by Y Combinator.
About the role
We are seeking an exceptionally organized and empathetic Customer Support Specialist to help UpCodes users utilize the platform to its fullest potential. As our full-time support team member, you will have unique insight into user challenges and be able to contribute meaningfully to internal discussions on product enhancements. We work closely with our community, and this role will be a pivotal bridge between our team and the end user.
What they're looking for
- Minimum 2–4 years of experience in a customer-facing role
- Fluent in modern, cloud-based work tools (e.g., Google Workspace, Slack, etc.) and comfortable learning and adopting new SaaS tools quickly
- Comfortable working with technical subscription management, billing, and customer account tools. Experience with Chargebee or a similar platform is a plus
- Extremely organized and detail-oriented
- A fantastic communicator and conversationalist
- A strong desire and willingness to learn and build as our product and processes evolve
More about this role
Trusted by 800,000 monthly active users, UpCodes (YC S17) is a comprehensive compliance and product research platform that accelerates design to construction in the AEC space. The construction industry suffers from unnecessary costs and complexity; every year billions of dollars are wasted on rework. We’re committed to delivering easy-to-use tools that help designers and builders spend less time finding the right compliance and product resources and more time doing what they love — designing and building. We make a real world tangible impact on the lives of our users and their work of constructing our homes, schools, hospitals, and offices.
We are seeking an exceptionally organized and empathetic Customer Support Specialist to help UpCodes users utilize the platform to its fullest potential. As our full-time support team member, you will have unique insight into user challenges and be able to contribute meaningfully to internal discussions on product enhancements. We work closely with our community, and this role will be a pivotal bridge between our team and the end user.
The ideal candidate believes in delivering an above-and-beyond, fundamental human support experience. You...
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