Backed by USV.
About the role
We’re looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people. The role requires the ability to receive and exchange information with customers, peers, supervisors, and cross-functional partners through available communication channels, which may include meetings, email, phone, and digital collaboration tools, and may involve real-time, verbal, or in-person exchanges depending on business need.
What they're looking for
- 3+ years in accounts receivable, collections, cash reconciliation, or financial-services recovery operations, or a closely related role
- Working knowledge of credit/refund decisioning and the internal controls around applying financial adjustments
- Demonstrated ability to manage a recovery/collections caseload against firm weekly and monthly deadlines without sacrificing accuracy
- Strong written communication for merchant-facing collections correspondence, legal/accounting-facing documentation, and internal audit trails. Clear, neutral, fact-based tone
- Comfortable leading recurring cross-functional syncs (e.g., weekly Merchant Collections sync) and driving escalations with unresponsive or high-risk merchants
- Strong investigative judgment — able to trace a discrepancy to its root cause, distinguish a reconciliation error from a genuine loss, and know when a case needs to escalate to legal versus stay in collections
More about this role
Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, we’ve helped over 7.5 million customers access over $42 billion in consumer credit. With a relentless focus on improving our customers' financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future. We’re backed by some of the most prominent technology investors and were most recently valued at $7.3B.
We’re consistently recognized for our collaborative and inclusive culture. Most recently, we were named one of the World’s Top Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, America’s Greatest Workplaces by Newsweek, Best Startup Employer by Forbes, and Healthiest Employers by Phoenix Business Journal.
We’re looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people.
Upgrade's Home Improvement Lending business operates a B2B2C model — homeowners access financing exclusively through approved contractor partners....
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