Backed by USV.
About the role
We’re looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people. The role requires the ability to receive and exchange information with customers, peers, supervisors, and cross-functional partners through available communication channels, which may include meetings, email, phone, and digital collaboration tools, and may involve real-time, verbal, or in-person exchanges depending on business need.
What they're looking for
- Provide excellent customer service to inbound and outbound interactions, totaling 100+ interactions per day while adhering to Universal Call guidelines
- Answer continuous inbound interactions to complete applications from start to finish
- Request and review financial documents submitted by the borrower as part of the final review process
- Identify and escalate suspicious or fraudulent documents and applications to leadership
- Meet and/or exceed production, quality (QA), CSAT, and FCR goals while adhering to your schedule
- Troubleshoot technical issues and assist customers with product navigation
More about this role
Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, we’ve helped over 7.5 million customers access over $42 billion in consumer credit. With a relentless focus on improving our customers' financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future. We’re backed by some of the most prominent technology investors and were most recently valued at $7.3B.
We’re consistently recognized for our collaborative and inclusive culture. Most recently, we were named one of the World’s Top Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, America’s Greatest Workplaces by Newsweek, Best Startup Employer by Forbes, and Healthiest Employers by Phoenix Business Journal.
We’re looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people.
About the Role
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