Backed by USV.
About the role
Upgrade is seeking a Director of Product Management to help drive the next phase of growth for our Personal Loans business. In this role, you’ll identify and develop high-impact growth opportunities across the customer journey — from acquisition and conversion to new loan programs, partnerships, market expansion, and deeper relationships with existing customers.
What they're looking for
- Own and evolve the growth product strategy for Personal Loans, identifying opportunities to grow funded volume, expand our addressable market, improve economics, and increase customer lifetime value
- Develop a deep understanding of the Personal Loans funnel, customer behavior, acquisition channels, credit and fraud constraints, and key drivers of business performance
- Identify, size, and prioritize new growth opportunities, including new loan programs, customer segments, credit capabilities, distribution partnerships, and conversion improvements
- Partner closely with Marketing to connect product strategy with acquisition, customer segmentation, lifecycle marketing, and channel performance
- Partner with Partnerships to identify new distribution opportunities, develop partner-specific experiences, and improve performance across existing relationships
- Work with Risk, Credit, Finance, and Analytics to evaluate opportunities based on customer impact, credit performance, economics, and incremental profitability
More about this role
Upgrade is seeking a Director of Product Management to help drive the next phase of growth for our Personal Loans business. In this role, you’ll identify and develop high-impact growth opportunities across the customer journey — from acquisition and conversion to new loan programs, partnerships, market expansion, and deeper relationships with existing customers. You’ll operate as an individual contributor, working closely with Product, Marketing, Partnerships, Risk, Credit, Engineering, Design, Analytics, and Operations. You’ll combine customer insights, data, and business economics to identify opportunities, build the case for investment, and lead cross-functional teams from strategy through execution. This is an ideal role for a highly analytical and commercially minded product leader who enjoys solving ambiguous problems and turning new ideas into measurable business results.
This is a hybrid role based in either our San Francisco, CA, or Wilmington, DE, office, with onsite work on Tuesdays and Thursdays.
- Own and evolve the growth product strategy for Personal Loans, identifying opportunities to grow funded volume, expand our addressable market, improve economics, and...
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