Backed by USV.
About the role
The Director of Travel Agency Partnerships is a pivotal leadership role responsible for driving the full lifecycle of the Flex Pay Agent Program — from strategic vision to day-to-day execution. This individual will shape the program's commercial direction, modernize operational models, and deliver measurable growth across partnerships, agent engagement, and revenue.
What they're looking for
- 10+ years of Travel Agency experience with a focus on strategy, technology, training, and business development
- Deep knowledge of Travel Agencies’ booking systems, their UX and capabilities
- Proven experience developing training materials and delivering training in-person or via webinar
- Excellent analytical and presentation skills
- Superior written and verbal communication skills, ability to translate user and partner feedback into actionable product requirements for non-partner-facing stakeholders
- Demonstrated ability to manage multiple concurrent priorities calmly under pressure and ambiguity
More about this role
The Director of Travel Agency Partnerships is a pivotal leadership role responsible for driving the full lifecycle of the Flex Pay Agent Program — from strategic vision to day-to-day execution. This individual will shape the program's commercial direction, modernize operational models, and deliver measurable growth across partnerships, agent engagement, and revenue. The ideal candidate is passionate about the Travel Agent community and brings deep expertise in the Travel Advisor and Call Center ecosystem, including backend operations and technology platforms. They combine a data-driven mindset with strong relationship management skills, and have a proven track record of building high-performing teams and executing complex, multi-stakeholder growth strategies. The ideal candidate possesses superior project management and communication skills with demonstrated experience collaborating with all levels of an organization and external partners.
This is a remote role based in United States or Canada, but requires frequent travel that may include weekends and/or off-hours support, and may require on-site meetings with Partners as needed.
- Own and execute the Agent Program strategy,...
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