Improve digital, product, and customer experience decisions with real human insights from UserTesting’s platform. Backed by Accel and Insight.
About the role
Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.
What they're looking for
- Recruit, onboard, and manage contributor communities, designing scalable operational workflows that include onboarding, task distribution, contributor communications, quality assurance, escalations, and delivery
- Monitor project performance by tracking key operational metrics—including recruiting progress, activation, throughput, quality, cost, and retention—and proactively adjust plans to ensure successful outcomes
- Own project economics by balancing sourcing strategies, contributor compensation, staffing, quality expectations, and delivery timelines to drive efficient execution
- Serve as the primary customer contact throughout project delivery, translating evolving requirements into clear guidance for contributors while communicating progress, risks, and tradeoffs with transparency
- Continuously improve how the team operates by identifying opportunities to build repeatable processes, scalable systems, and operational capabilities that support the long-term growth of the AI Training business
- Strong project management and analytical skills, with the ability to manage multiple priorities, model project performance, monitor operational metrics, and understand project economics
More about this role
We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.
We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.
Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.
Let’s build experiences people love—together.
The Opportunity
At UserTesting, we’re the leader in human insight, helping organizations build better products and experiences by connecting them with real human perspectives. As companies increasingly build and train AI systems, our technology, participant network, and expert services...
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