Valerie Health sits at the intersection of healthcare and AI, helping independent provider groups modernize patient experiences. Backed by General Catalyst and Redpoint.
About the role
As Director of Agent Operations, you’ll build and lead the team that deploys AI agents to handle complex healthcare workflows. Working across customers, technology, and operations, you’ll own delivery from discovery through launch, and continuously expand what agents can handle in production.
What they're looking for
- Relevant experience. 6-10+ years across consulting, strategy & operations, solutions engineering, technical implementation, analytics, finance, product, or related roles, including experience leading teams and hands-on experience at a high-growth startup
- Team leadership. You have led teams through complex work, coached teammates, and held a high bar for results. You’re ready to take ownership of hiring, developing, and scaling a strong team
- Customer-facing judgment. You uncover requirements, explain technical concepts clearly, and set expectations while earning customer trust
- Analytical rigor. You get to the root of problems and use evidence to weigh customer impact, urgency, effort, and long-term scalability
- High-velocity, hands-on execution. You bring structure to ambiguous work, deliver across technical and nontechnical teams, and learn new tools to improve results
More about this role
Valerie Health is the AI front office for independent provider groups. We are reimagining how independent practices operate by using AI to modernize patient/provider communication, enhance care, and drive industry-changing operational efficiencies.
Team: We are led by Pete Shalek (2x health tech exits, including a $600M acquisition by Optum) and Nitin Joshi (scaled Uber Eats + Health, Stripe Connect, and Bridge–acquired by Stripe for $1.1B). Beyond our founders, our team brings DNA from category leaders (Uber, Stripe, Meta), high-growth unicorns, and top consulting firms.
Trajectory: We partner with leading independent provider groups across the U.S., automating hundreds of thousands of tasks each month. Scaling at 7x year-over-year with 300% NRR as customers consistently expand usage.
Funding: We have raised $39m from world-class investors including Redpoint Ventures, General Catalyst, Primary Ventures, and BoxGroup.
As Director of Agent Operations, you’ll build and lead the team that deploys AI agents to handle complex healthcare workflows. Working across customers, technology, and operations, you’ll own delivery from discovery through launch, and continuously expand what agents...
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