Welcome to Valon. Let's get you to the right place. Valon Mortgage has partnered with Carrington Mortgage Services to bring your mortgage experience into its next chapter. Tell us who you are, and we'll point you the right way. Homeowner Log in Servicer Log... Backed by a16z.
About the role
Valon is deploying ValonOS, an AI‑native operating system for complex, regulated operations, with a high‑touch implementation model that pairs great software with world‑class on‑the‑ground execution. As an Implementation Manager, you keep complex, multi‑stakeholder programs moving with clarity, pace, and trust. You are the client’s primary day‑to‑day partner and the internal conductor who aligns Deployment Strategy, Forward‑Deployed Engineering, Product, and Operations to deliver outcomes quickly and safely.
What they're looking for
- 6+ years in implementation management, consulting, program management, or similar roles driving complex enterprise rollouts
- Exceptional organization and written/verbal communication. Operate with clarity in ambiguity and high‑stakes settings
- Relationship builder with high EQ who earns trusted‑advisor status with counterparts and executives
- Strong judgment on when to escalate, when to say no, and how to scope to the minimum viable path
- Comfortable coordinating across multiple vendors and stakeholders in complex, compliance‑sensitive environments
More about this role
Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing.
We're a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate.
Rather than build on top of broken legacy systems, we took a different approach: we built and operate our own mortgage servicing business managing $110+ billion in loans. This wasn't the end goal, it was how we deeply understood the complexity needed to build software that actually works in regulated industries.
The results speak for themselves. We've transformed mortgage servicing from a 0% margin business into 60%+ margins while dramatically improving customer experience. Major enterprise contracts are now deploying across the industry.
ValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era. When everything flows through one system with rich data, AI agents don't just automate tasks, they continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond.
Valon is deploying ValonOS, an AI‑native operating...
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