Build, test, and deploy advanced voice AI agents in minutes with Vapi. The platform for developers creating conversational voice AI. Backed by Bessemer, Peak XV and Y Combinator.
About the role
The role is a bridge between our customers and core engineering by ensuring that customers are able to deploy assistants quickly and without friction. This role will require you to solve technical issues that arise during any phase of the customer journey and act as a champion of Vapi within the organization to identify what other use cases we can solve.
What they're looking for
- High-Ownership Support Veteran: 4-5+ years in a senior technical support, solutions engineering, or TAM-style role, ideally supporting enterprise accounts against real commercial SLAs. You don't wait to be told what to own
- API-Fluent: REST APIs, webhooks, and event-driven systems are your daily tools already, not a skill you dust off for the occasional integration ticket
- Code-Capable: You can drop into Python or JavaScript to debug a customer's middleware or stand up a quick agent yourself, even if you're not a full-time engineer
- Voice/Telephony a Plus, Not a Gate: Experience with SIP, WebRTC, or Twilio-style CPaaS platforms is a real asset here, but we care more about your support instincts and appetite for AI-native work than a specific stack on your resume
More about this role
Voice AI that resolves, not transfers
Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life
Trusted by 1 million developers building the future of voice agents
Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised
Try talking to Vapi now!
Vapi is the most configurable platform for building voice agents. Our platform equips companies with everything they need—telephony, real‑time streaming, deterministic fallbacks, HIPAA/SOC2 compliance, and an AI testing suite—to launch production‑grade voice agents fast. In just 18 months, more than 300,000 developers have signed up, with over 1,500 new developers joining every day. Our mission is to make voice humanity’s default interface again by capturing nuance, emotion, and context that text alone misses. Try it now !
The role is a bridge between our customers and core engineering by ensuring that customers are able to deploy assistants quickly and without friction. This role will require you to solve technical issues that arise during any phase of the customer journey and act as a champion of Vapi within the organization to identify what other use cases we can...
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