Build, test, and deploy advanced voice AI agents in minutes with Vapi. The platform for developers creating conversational voice AI. Backed by Bessemer, Peak XV and Y Combinator.
About the role
30 Days : Learn our billing, fraud, and outbound telephony systems. Meet each engineer and your product partners, understand current commitments, and assess architecture, service ownership, on-call coverage, and team development needs. Align on the highest-priority gaps.
What they're looking for
- Demonstrated engineering management experience across coaching, performance, leveling, and career development. You can assess promotion readiness, handle difficult people situations, motivate engineers, and hold a team accountable for results
- Experience designing scalable, reliable enterprise systems and leading engineers through complex technical problems. Billing systems experience is a strong plus, AI expertise is not required
- Strong hands-on coding, architecture, and system design skills. You bring informed opinions to code review, evaluate tradeoffs, and earn the team’s trust through technical depth
- Experience owning reliable services and improving on-call and incident response practices. Experience hiring and building a small engineering team is a plus
- Experience partnering with a PM, with clear judgment about Product and Engineering responsibilities. You can translate product requirements into technical plans and work through disagreements constructively
- Experience in trust and safety, fraud/risk, voice/telephony, or outbound-call compliance is a plus, as is experience scaling a newly formed team
More about this role
Voice AI that resolves, not transfers
Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life
Trusted by 1 million developers building the future of voice agents
Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised
Try talking to Vapi now!
Vapi is scaling fast, and the systems that protect our revenue and customer trust need dedicated engineering leadership. You’ll lead a team of four engineers across billing, fraud, and outbound telephony, with billing, pricing, and packaging making up the largest share of the work.
Partner closely with our PM for Enterprise & Governance to set priorities and turn the roadmap into reliable delivery. You’ll strengthen the team’s existing operating rhythm, coach engineers, and own service reliability, on-call, and incident response.
People leadership is the priority: expect roughly 60–70% people management and 20–30% hands-on building, alongside architecture and code review. The balance can flex with team needs. You’ll shape how the team works and build systems that scale with Vapi.
30 Days : Learn our billing, fraud, and outbound telephony systems. Meet each engineer...
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