Build, test, and deploy advanced voice AI agents in minutes with Vapi. The platform for developers creating conversational voice AI. Backed by Bessemer, Peak XV and Y Combinator.
About the role
30 Days: Learn Vapi’s architecture, production environment, incident history, and reliability practices. Build context with the Infrastructure and product engineering teams, then contribute an initial operational or reliability improvement. 60 Days: Own a reliability workstream across observability, incident response, capacity, performance, or production automation. Reduce manual work and improve how the team detects, understands, and responds to failures.
What they're looking for
- You are a senior or staff-level software engineer with meaningful SRE, production engineering, or infrastructure experience in distributed systems
- You write production-quality software and have built reliability tooling or automation yourself, rather than relying only on operational process
- You have deep experience with observability, incident response, failure analysis, capacity, and the practices that keep production systems healthy
- You are comfortable with Kubernetes, networking, and cloud infrastructure, and you can debug across application and infrastructure boundaries
- You reason clearly about failure modes and can balance reliability investments with product and engineering velocity
- Experience with real-time networking or telephony, Envoy, Postgres, Redis, Kafka, Aurora, ClickHouse, or a Google-style SRE environment is a strong plus
More about this role
Voice AI that resolves, not transfers
Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life
Trusted by 1 million developers building the future of voice agents
Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised
Try talking to Vapi now!
Voice AI that resolves, not transfers
Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life
Trusted by 1 million developers building the future of voice agents
Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised
Try talking to Vapi now!
Vapi’s real-time voice platform depends on core infrastructure across compute, storage, networking, and telephony. As usage grows, reliability has to be designed into the systems our customers depend on.
We’re adding a dedicated SRE profile to our five-person Infrastructure team. We need a software-first engineer who can build tooling and automation, improve observability, and turn operational lessons into lasting engineering improvements.
This role has a distinct focus from our broader Infrastructure Engineer role because it requires deep reliability and...
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