The autonomous stack for every app and agent. Backed by Accel, General Catalyst and Khosla.
About the role
We are looking for a Director of Professional Services to build and lead Vercel's Professional Services function. Forward Deployed Engineers embed directly with our most strategic customers to design, build, and ship production applications on Vercel using Next.js, AI SDK, and v0, taking projects from first prototype through production rollout. You will define how this function operates: the engagement model, the delivery methodology, the commercial structure, and the team itself.
What they're looking for
- 10+ years in software engineering, forward deployed engineering, or technical consulting roles, with at least 5 years leading customer-facing engineering or delivery teams in a high-growth environment
- Experience building a team, function, or service line from zero, including hiring, methodology, and operating model
- Strong background in modern web technologies (JavaScript/TypeScript, React, Next.js, Node.js, cloud infrastructure) with the ability to review code and whiteboard architectures credibly
- Experience building or deploying LLM-powered applications and an understanding of how model behavior shapes product decisions
- Commercial acumen: you have scoped, priced, and delivered technical engagements for enterprise customers and understand utilization, margin, and capacity tradeoffs
- Demonstrated success embedding with customer engineering teams to deliver complex production systems
More about this role
Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience.
Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide.
We are looking for a Director of Professional Services to build and lead Vercel's Professional Services function. Forward Deployed Engineers embed directly with our most strategic customers to design, build, and ship production applications on Vercel using Next.js, AI SDK, and v0, taking projects from first prototype through production rollout. You will define how this function operates: the engagement model, the delivery methodology, the commercial structure, and the team itself.
This is an in-person (hybrid) position that will require you to be based in San Francisco, Austin or New York, with a required 3 days per week in office.
- Build, lead, and develop the Professional Services (TAM, FDE, etc) team, including hiring standards, training, career development, and...
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