The autonomous stack for every app and agent. Backed by Accel, General Catalyst and Khosla.
About the role
Vercel is growing fast, and so is the demand on our IT team. We're looking for an IT Operations Engineer to be the backbone of day-to-day technical support for our New York City office, someone who takes real ownership of the employee experience and keeps our team running at full speed.
What they're looking for
- Tech-Savvy Problem Solver: You have a strong understanding of macOS environments, networking, and security, and you're known for diagnosing and resolving technical issues quickly and thoroughly
- Effective Communicator: You can explain complex technical issues in plain language and work collaboratively across teams and departments with ease
- Proactive and Adaptable: You thrive in fast-paced environments, take initiative without being asked, and can juggle multiple tasks or priorities without dropping the ball
- Service-Oriented: You're approachable, patient, and genuinely enjoy helping people. You treat every support interaction as an opportunity to leave someone better off than you found them
- Detail-Oriented: You manage your work and documentation carefully, keep IT assets organized, and don't let things fall through the cracks
- Security Conscious: You understand the importance of cybersecurity and are proactive about implementing measures to protect company data and systems
More about this role
Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience.
Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide.
Vercel is growing fast, and so is the demand on our IT team. We're looking for an IT Operations Engineer to be the backbone of day-to-day technical support for our New York City office, someone who takes real ownership of the employee experience and keeps our team running at full speed.
In this role, you'll be the go-to person for in-office IT support: resolving hardware and software issues and partnering with teams across the company to make sure everyone has what they need to do their best work. You'll manage the tools and systems Vercel's employees rely on every day, from endpoint management and AV to onboarding workflows and access controls.
AI fluency is a core expectation at Vercel, not a bonus. We expect you to actively use AI tools to work faster, automate repetitive...
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