The autonomous stack for every app and agent. Backed by Accel, General Catalyst and Khosla.
About the role
We are looking for a Senior Technical Account Manager (TAM) to join our Forward Deployed Engineering organization within Professional Services.
What they're looking for
- Deep technical experience with a platform product, and evidence of getting credible on an unfamiliar one fast. Breadth across a platform matters more here than depth in one corner
- Infrastructure and cloud-provider depth. Production-grade, architectural reasoning on AWS, GCP, or Azure
- Demonstrated fast ramp. You earned customer trust on an unfamiliar, technical product
- Prior production experience with Next.js and Vercel is a strong advantage. It is not a requirement and the assessment measures your ability to learn
- You optimize for the customer and can quantify outcomes. You actively create incremental value for a customer’s adoption through spend management, risk mitigation, and shape their adoption journey
- Strong written communication, particularly for executive and incident contexts. You can compress a complex technical situation into a one-page executive summary shaping action and accountability
More about this role
Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience.
Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide.
We are looking for a Senior Technical Account Manager (TAM) to join our Forward Deployed Engineering organization within Professional Services.
As a Senior TAM, you will be the named, persistent technical owner for the mission-critical workload that anchors your customer's Vercel relationship, across a portfolio of concurrent accounts. You are a peer to their VPs of Engineering and CTOs, and the first line of coordination for every Vercel workstream attached to that workload, across Support, Engineering, Product, and Sales. On a large customer several Vercel roles are engaged at once, and you are the person who keeps them coherent. The Solutions Architect stays technically accountable for the account as a whole.
On the accounts you cover, you take over the post-sales...
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