Versana provides unprecedented transparency and real-time insight into loan-level details. Backed by MassMutual Ventures.
About the role
Serve as the primary subject matter expert for third-party onboarding, vendor due diligence, information security assessments, procurement requests, and client risk management processes. Manage onboarding activities from initiation through completion, coordinating efforts across Information Security, Product, Engineering, Operations, Legal, Finance, and Executive Leadership.
What they're looking for
- Bachelor’s degree in Business, Finance, Operations, Information Systems, or a related field
- 5+ years of experience in Business Operations, Strategy & Operations, Consulting, Risk Management, Program Management, or related functions
- Experience working in fintech, SaaS, technology, or other high-growth environments
- Experience in working with enterprise grade customers in banking or investment management
- Exceptional written and verbal communication skills with strong client-facing experience
- Familiarity with third-party risk management, information security assessments, audit programs, and compliance frameworks
More about this role
Client Onboarding, Vendor Due Dilligence + Risk Management
Serve as the primary subject matter expert for third-party onboarding, vendor due diligence, information security assessments, procurement requests, and client risk management processes.
Manage onboarding activities from initiation through completion, coordinating efforts across Information Security, Product, Engineering, Operations, Legal, Finance, and Executive Leadership.
Partner directly with clients to ensure timely completion of onboarding requests, questionnaires, audits, and due diligence activities.
Build and maintain deep knowledge of Versana's platform, security controls, policies, and operational processes.
Maintain response libraries, supporting documentation, and process improvements that increase efficiency and consistency.
Continuously identify opportunities to improve onboarding workflows and client experience.
Client Operations + Service Delivery
Own customer SLA reporting and monitoring, ensuring performance remains aligned with contractual obligations.
Develop and deliver recurring customer and operational performance reporting.
Analyze trends and identify opportunities to improve service delivery and...
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